GENERAL TERMS
At Corshax, we want you to feel confident with every purchase. If your order doesn’t fit or arrives damaged, we’re here to help
🔁 ELIGIBILITY FOR RETURN & EXCHANGE
You may request an exchange or return if:
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You received the wrong size or defective item
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You contacted us within 3 days of receiving the product
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The item is unused, unwashed, and still in original condition & packaging
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You provide clear video proof (especially for damaged or wrong items)
📸 IMPORTANT : UNBOXING VIDEO REQUIRED
To claim a damaged or wrong product, an unboxing video is required.
We recommend recording a short video when opening your package as proof
🔄 Exchange Process (Size or Defect)
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Contact our customer service via WhatsApp +62 851-6908-2983 within 3 days after receiving the product
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Mention your order number and reason
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Our team will confirm availability of the new size/product
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You send the item back to our return address
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Shipping costs will be fully borne by the buyer unless the seller sends the wrong item/size
❌ NON-RETURNABLE ITEMS
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We do not accept returns/exchanges for:
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Items already used, washed, or stained
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Items without original packaging
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Custom clearance rejections (for international orders)
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